Coronavirus (COVID-19) update

Lort Smith is classified as an essential service (care and caregiving) and remains open for emergency, urgent and essential care while continuing to comply with government direction.

Clients seeking emergency, urgent and essential care and asked to call ahead where possible, and upon arrival from the carpark: 9328 3021.

Clients with non-urgent appointments are asked to cancel their appointment and rebook. Protecting the health and welfare of clients, volunteers, staff and animals remains our top priority.

As conditions continue to evolve, please check this webpage regularly for up-to-date information.

Face mask – mandatory

Unless you have a medical exemption, people are expected to cover their face when visiting Lort Smith. A face mask needs to cover both your nose and mouth.

Night hours

The hospital will close the emergency service at 8pm until Friday 18 June. Note: closing time may need to vary from time to time due to the unpredictable nature of providing high quality emergency care.

Arrival / waiting area

Clients seeking emergency, urgent and essential care and asked to call ahead where possible, and upon arrival in the carpark: 9328 3021. Reception will advise you where to wait. This may be outside the building or in your car. A distance of 1.5m is to be maintained wherever possible.


To allow us to comply with current distancing guidelines, clients will not be allowed in the consulting rooms. Instead, you will be communicated with via mobile telephone.

Telephone and online consultations

Clients can speak with a vet instead of visiting in person. These remote consultations apply where the pet needs a non-urgent recheck for an ongoing condition, or more medication. Call 03 9328 3021 to book this service.

We ask our clients to support us by:

  • only one carer accompanying pets visiting the hospital
  • call from your car/outside upon arrival: 9328 3021
  • waiting in your car if requested
  • using hand sanitiser when you enter and leave the premises
  • maintaining a distance of 1.5m wherever possible.

Please do not attend the hospital if:

  • you are experiencing cough, cold, fever or flu like symptoms
  • you have tested positive for COVID-19
  • you have been in contact with a person who has tested positive to COVID-19
  • you have returned from overseas in the last 14 days.

We are working hard to ensure we can continue to provide complete veterinary care.


Requests for prescription medication and food can be made via phone on 9287 6449 or by completing an online prescription request form. If you are unable to collect your medication order, we can arrange delivery via post. We continue to take special food orders.


Our Adoption Hub remains open with all visits by appointment only – call 9321 7240.

Thank you for your understanding and patience as we all make the necessary changes to keep everyone in the community safe.

Pets and coronavirus

Read our handy tips for pet carers.

Factsheet: Preparing our pets for a post COVID-19 world

Related article: No evidence to suggest companion animals can transmit COVID-19 to humans