Lort Smith continues to operate while complying with government direction. Protecting the health and welfare of clients, volunteers, staff and animals remains our top priority.
Conditions continue to change, please check this webpage regularly for up-to-date information.
Face mask – mandatory
Wearing a face mask, covering your nose and mouth, is mandatory when visiting Lort Smith.
QR code check-in – mandatory
Staff, volunteers and visitors to Lort Smith must check-in using QR codes displayed throughout the organisation.
The hospital is currently closing the emergency service at 8pm Tuesday-Thursday and 10pm Friday-Monday. Note: closing time may need to vary from time to time due to the unpredictable nature of providing high quality emergency care.
Arrival / waiting area
Clients are asked to present at the reception desk upon arrival and at the conclusion of the visit for payment. Reception will advise you where to wait. This may be outside the building or in your car. A distance of 1.5m is to be maintained wherever possible.
To allow us to comply with distancing guidelines, only one client is allowed into the consulting room. A distance of 1.5m is to be maintained at all times.
Telephone and online consultations
Clients can speak with a vet instead of visiting in person. These remote consultations apply where the pet needs a non-urgent recheck for an ongoing condition, or more medication. Call 03 9328 3021 to book this service.
We ask our clients to support us by:
- only one carer accompanying pets visiting the hospital
- call from your car/outside upon arrival: 9328 3021
- waiting in your car if requested
- using hand sanitiser when you enter and leave the premises
- maintaining a distance of 1.5m wherever possible.
Please do not attend the hospital if:
- you are experiencing cough, cold, fever or flu like symptoms
- you have tested positive for COVID-19
- you have been in contact with a person who has tested positive to COVID-19
- you have returned from overseas in the last 14 days.
We are working hard to ensure we can continue to provide complete veterinary care.
Requests for prescription medication and food can be made via phone on 9287 6449 or by completing an online prescription request form. If you are unable to collect your medication order, we can arrange delivery via post. We continue to take special food orders.
Our Adoption Hub remains open with all visits by appointment only – call 9321 7240.
Thank you for your understanding and patience as we all make the necessary changes to keep everyone in the community safe.
Pets and coronavirus
Read our handy tips for pet carers.
Factsheet: Preparing our pets for a post COVID-19 world