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Coronavirus (COVID-19) update

Lort Smith continues to operate while complying with government direction. Protecting the health and welfare of clients, volunteers, staff and animals remains our top priority.

Conditions continue to change, please check this webpage regularly for up-to-date information.

Client access to Lort Smith

Lort Smith welcomes all clients to attend consultations with their pets. Staff may ask you to wear a mask, particularly when physical distancing can’t be maintained.

Telephone and online consultations

Clients can speak with a vet instead of visiting in person. These remote consultations apply where the pet needs a non-urgent recheck for an ongoing condition, or more medication. Call 03 9328 3021 to book this service.

We ask our clients to support us by:

  • waiting in your car if requested
  • using hand sanitiser when you enter and leave the premises
  • maintaining a distance of 1.5m wherever possible.

Please do not attend the hospital if:

  • you are experiencing cough, cold, fever or flu like symptoms
  • you have tested positive for COVID-19

We are working hard to ensure we can continue to provide complete veterinary care.


Requests for prescription medication and food can be made via phone on 9287 6449 or by completing an online prescription request form. If you are unable to collect your medication order, we can arrange delivery via post. We continue to take special food orders.


Our Adoption Centre is at Lort Smith Campbellfield and visits are by appointment only. Call 03 9287 6426 or send an email.

Thank you for your understanding and patience as we all make the necessary changes to keep everyone in the community safe.

Pets and coronavirus

Read our handy tips for pet carers.

Factsheet: Preparing our pets for a post COVID-19 world

Related article: No evidence to suggest companion animals can transmit COVID-19 to humans