If you have an emergency, bring your pet to Lort Smith – 24 Villiers Street, North Melbourne.

If you need emergency help outside our opening hours, please refer to our list of 24-hour clinics.

Where possible, try to ring ahead on 03 9328 3021 to let us know you are on your way, or if you are not sure whether it is an emergency. If you are worried, please head to your nearest 24-hour clinic: every minute counts.

We have a dedicated team of emergency vets and nurses who specifically treat emergency cases during opening hours. Further information about the triage process can be found on our Accident and Emergency page.

Have you found an ‘orphan’ baby bird? Here’s what you need to do.

For more information about wildlife emergencies, click here. 

Routine consultations & emergencies
Monday-Friday 8:30am – 7:00pm
Saturday-Sunday 8:30am – 7:00pm
Public holidays As per weekend schedule


First Aid

At some point almost every pet carer will be faced with their pet being injured. Refer to our First Aid icons that contain helpful and potentially life-saving information for quick reference in the event of an emergency or potential health risk for your pet.

*Disclaimer: This content is not intended to be a substitute for professional veterinarian advice, diagnosis or treatment. Always seek the advice of a veterinarian with any questions you may have regarding the medical condition of your pet.

Animal Hospital

In case of an emergency, an alternative clinic may be closer to your location:

CARE Veterinary Hospital
5 Hood Street, Collingwood VIC 3066
03 9417 6417

Veterinary Referral Hospital
36 Lonsdale Street, Dandenong VIC 3175
1300 385 874

Animal Referral Hospital
72 Hargrave Avenue, Essendon Fields VIC 3040
03 9379 0700

Animal Emergency Centre (Frankston)
39 McMahons Road, Frankston VIC 3199
03 9770 5555

Animal Emergency Centre (Moorabbin)
248 Wickham Road, Highett VIC 3190
03 9532 5261

Animal Emergency Centre (Mount Waverley)
37 Blackburn Road, Mount Waverley VIC 3149
03 9803 8122

Advanced Vetcare
26 Robertson Street, Kensington VIC 3031
03 9092 0400

Pet Emergency & Specialist Centre
1103 Dandenong Road, Malvern East VIC 3145
03 9569 3677