Skip to main content
Emergency Care
Call 03 9328 3021
Donate now Book online
  • About Us
    • HISTORY OF LORT SMITH
    • About Lort Smith – What we do
    • Our History – A part of Melbourne since 1936
    • CEO and Board – Our dedicated leadership team
    • Impact Reports – Discover the impact of our work
    • Locations and Hours – Where and when to find us
    • Contact Us – Inquiries, feedback, or assistance
  • Information
    • OUR LATEST NEWS
    • Inform – Updates, resources and our blog
    • Lost and found pets – Advice and resources
    • First aid for cats – Life-saving resources for cats
    • First aid for dogs – Life-saving resources for dogs
    • First aid for other pets – Life-saving resources for other pets
  • Vet Services
    • GET VET CARE TODAY!
    • Our Services – Vet services available at Lort Smith
    • Pay My Bill – Online payment options
    • Our Fees – Payment options and prices
    • Facilities and Equipment – Our facilities, equipment, and resources
    • Vet Referrals – Vets referring patients to Lort Smith
    • Emergency – Emergency services and opening hours
    • Locations and Hours – Our locations and opening hours
  • Adoptions
    • ADOPT A PET
    • Our Adoption Centre – Learn about our shelter
    • How to adopt – Process to adopt a pet
    • Pets for adoption – Current pets available to adopt
    • Lost and found pets – Advice and resources
  • Our Programs
    • DISCOVER OUR PROGRAMS
    • Pet Therapy – The power of the human-animal bond
    • Emergency Welfare Assistance – Support for pet owners in need
    • CDAP – Support for pet owners in an emergency
    • Dog Training – Tailored support for your dog
    • Puppy Preschool – Big futures start with little paws
  • Get Involved
    • VOLUNTEER TODAY!
    • Volunteer onsite – Learn how you can help
    • Become a foster carer – Temporary care for pets in need
    • Become a Pet Therapy team – Join the Pet Therapy team
  • Support Us
    • SUPPORT OUR MISSION
    • Donate once – Make a one-time donation
    • Donate monthly – Provide regular support
    • Gifts in Will – Leave a lasting legacy
    • Community fundraising – Host your own fundraiser
    • Corporate supporters – Our valued partners
    • Workplace giving – Make a change from your workplace
  • Media
  • Careers

“I cannot stress enough how critical it is for people to do their research and are diligent in where they are getting their pets from”
Share

Isolation

There are certain diseases in cats and dogs that are highly contagious and can make our pets very sick. Our isolation ward houses pets that are infected with parvovirus or severe cat flu and require hospitalisation.

The isolation ward quarantines the pet so that it cannot infect the other animals within the hospital. Vets and nurses who are looking after these patients must wear protective, disposable clothing when they enter the ward in order to limit the risk of spreading disease.

Learn more about our patient wards.

Pepper the beaglier was just nine weeks old when she became a member of Vicki’s family.

“When I first met Pepper – she picked me. She sat between my legs and looked up at me with big eyes. I believe had I not taken her she would not be alive today,” shares Vicki.

You see, Vicki thought she was buying Pepper from a reputable Victorian breeder. She later discovered that Pepper was actually born in a puppy farm in New South Wales. Unbeknownst to Vicki, Pepper had been transported to Victoria and sold as if she was born in Victoria under the stricter breeding guidelines.

“I think it’s such an important thing for people to be aware of when buying from breeders, they need to check things thoroughly. This is where I went wrong,” admits Vicki.

Just three days after her arrival, Pepper became very unwell and tested positive for canine parvovirus. This highly contagious virus attacks the lining of the small intestine, leading to loss of appetite, lethargy, severe vomiting and diarrhoea, often with blood. This can cause severe dehydration, shock and death, especially in small dogs and puppies. Infection arises from contact with infected animals or from contaminated environments.

Vicki opted to transfer Pepper to Lort Smith. “I knew this could be a long-term game, but I was committed regardless of the financial implications. Pepper was a lifetime decision. And I knew Lort Smith offered payment plans.

“An old housemate/close friend adopted a dog from Lort Smith and the care Lort Smith provided was a testament to their authenticity in their care for animals,” said Vicki.

Pepper spent nine days in hospital in our isolation unit. She underwent blood tests, received intravenous fluids, pain-relief and anti-nausea medication.

Vet nurses endeavoured to syringe feed Pepper however this proved unsuccessful so she was fitted with a nasal feeding tube.

Pepper also received multiple faecal transplants. This involves faeces being transplanted from a healthy donor/dog into the unwell patient to restore the balance of bacteria in their gut. In these instances, Lort Smith staff dogs came to the rescue!

“Lort Smith ensured I got communicated with twice daily. They were very honest about the fact they would let me know if it was time to say goodbye to Pepper, thankfully this never happened. They told me everything and answered all of my questions no matter how big or small.”

“I cannot stress enough how critical it is for people to do their research and are diligent in where they are getting their pets from,” warns Vicki.

We are delighted to report that Pepper has made a full recovery. She now attends doggy daycare and socialises really well with other dogs and people.

“She is rather famous and loved in my neighbourhood for how cute and sassy she is. She has earnt me many free coffees and treats from cafes just because of how cute she is and because of her wonderful nature!” laughs Vicki.

Should your dog show signs of parvo, please contact Lort Smith or your local vet immediately.

Previous story
Next story
Judy
Volunteers
Jui-shan & Bubu
Pet Therapy
Richard & Felix
Success Stories
Betty Bok
Tails of Lort Smith
Beardie
Tails of Lort Smith

Book an appointment

Browse available times and book a consultation with our care team

Book Online
Lort Smith Logo

Follow Lort Smith

  • Lort Smith Animal Hospital
    North Melbourne
  • Emergency Hospital  | Clinic
  • 24 Villiers Street
    North Melbourne VIC 3051
  • 03 9328 3021
  • [email protected]
  • Lort Smith Campbellfield
    Veterinary Clinic
  • Clinic | Adoption Centre | Dog Park
  • 25-35 Berwick Road
    Campbellfield VIC 3061
  • 03 9328 3021
  • [email protected]
  • Donations & Fundraising
    +61 3 9287 6419
  • Gifts in Wills
    03 9287 6417
  • [email protected]
  • Volunteering
    +61 3 9287 6424
  • Media enquiries only
    +61 403 047 945
  • Careers

  • ABN 87 004 238 475

Stay Updated

To receive our newsletters and hear the latest from Lort Smith.

  • This field is for validation purposes and should be left unchanged.
  • Contact Us
  • Our Stories
  • Referrals
  • Careers
  • Site Map
  • Privacy Policy


Lort Smith acknowledges the Wurundjeri people of the Kulin nation as the traditional custodians of the land on which we work. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples. Lort Smith values and celebrates diversity in our community. We are committed to providing animal care services that are inclusive and support equality and accessibility.

Copyright© 2025 Lort Smith. All right reserved.

Thank you for your feedback. If you have indicated that you would like a response, we will endeavour to provide one within 48 hours.

Is this an emergency?

If your pet is experiencing any of the following symptoms:

  • Major injuries
  • Difficulty breathing
  • Uncontrolled bleeding
  • Loss of consciousness
  • Severe vomiting
  • Severe diarrhoea
  • Difficulty urinating
  • Unexpected or severe seizures
  • Inability to walk
  • Swollen abdomen

Or they need immediate help, do not book online, call our emergency number now: 03 9328 3021

Click here if you wish to continue with our quick and easy online booking.

If you have trouble finding an available appointment time, please call 03 9328 3021

Our Privacy Policy explains how we manage your personal information.

 

Is this an emergency?

If your pet is experiencing any of the following symptoms:

  • Major injuries
  • Difficulty breathing
  • Uncontrolled bleeding
  • Loss of consciousness
  • Severe vomiting
  • Severe diarrhoea
  • Difficulty urinating
  • Unexpected or severe seizures
  • Inability to walk
  • Swollen abdomen

Or they need immediate help, do not book online, call our emergency number now: 03 9328 3021

Click here if you wish to continue with our quick and easy online booking.

If you have trouble finding an available appointment time, please call 03 9328 3021.

Our Privacy Policy explains how we manage your personal information.